Cancel an online or phone purchase (14 days) – free template (UK)
For most goods bought online, by phone or away from the shop you can cancel within 14 days after delivery without giving a reason. For services the 14 days start when you sign up. The trader must refund you, including standard delivery, within 14 days of getting the goods back or proof that you sent them.
Free, no sign-up, nothing uploaded. Help in 11 languages, the document stays in English.
Fill in the template →Example (filled with sample data)
Priya Sharma
14 Elm Road, Leeds LS6 2AB
[email protected]
Brightline Electronics Ltd
[email protected]
31 October 2026
Notice of cancellation – order BL-778812
Dear Sir or Madam,
I hereby give notice that I cancel my contract of sale of the following goods / for the supply of the following service:
- Goods or service
- Wireless headphones, model BX-200
- Order number
- BL-778812
- Ordered on
- 22 October 2026
- Received on
- 25 October 2026
Please refund the full price, including the standard delivery charge, within 14 days as required by regulation 34 of the Consumer Contracts Regulations 2013. Please tell me how you would like the goods returned, if you have not already provided a returns label.
Yours faithfully,
Priya Sharma
Signature
Created with Pflichtblatt (pflichtblatt.com). General guidance under the law of England and Wales, legal position as of October 2026. Not legal advice. Please check that it is up to date and fits your situation.
This is what the finished document looks like. Replace the sample data with your own in the form.
Questions
Is this template really free?
Yes. Pflichtblatt is free, has no ads, no sign-up and no tracking. Everything you type stays in your browser; the PDF is created on your device.
What does “Cancellation period” mean?
When you buy online or by phone, you can cancel within 14 days of receiving the goods, without giving a reason. If the trader did not tell you about this right, the period is extended by up to 12 months.
Free, no sign-up, nothing uploaded. Help in 11 languages, the document stays in English.
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