Cancel an online or phone purchase (14 days) – free template (Ireland)

For most goods bought online, by phone or away from the shop you can cancel within 14 days of delivery without giving a reason. For services the 14 days start when the contract is made. The trader must refund you, including standard delivery, within 14 days.

Legal basis: Consumer Rights Act 2022, Part 4 (distance and off-premises contracts) · Legal position: October 2026

🇬🇧 UK

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Example (filled with sample data)

Aoife Byrne
12 Harbour View, Galway H91 X2Y3
[email protected]

TechHub Online Ltd
[email protected]

31 October 2026

Notice of cancellation

Dear Sir or Madam,

I hereby give notice that I cancel my contract for the following goods / service:

Goods or service
Tablet, 64 GB, grey
Order number
TH-55120
Ordered on
23 October 2026
Received on
26 October 2026

Please refund all payments, including the standard delivery charge, within 14 days in accordance with the Consumer Rights Act 2022, and tell me how to return the goods.

Yours faithfully,

Aoife Byrne

Signature

Created with Pflichtblatt (pflichtblatt.com). General guidance under the law of Ireland, legal position as of October 2026. Not legal advice. Please check that it is up to date and fits your situation.

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Questions

Is this template really free?

Yes. Pflichtblatt is free, has no ads, no sign-up and no tracking. Everything you type stays in your browser; the PDF is created on your device.

What does “Right to cancel” mean?

When you buy online or by phone, you can cancel within 14 days of receiving the goods, without giving a reason. If the trader did not tell you about this right, the period is extended by up to 12 months.

What does “Eircode” mean?

Every Irish address has a 7-character postcode, such as H91 X2Y3. It helps letters and deliveries arrive. You can look up any Eircode at eircode.ie.

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