Faulty goods: reject, repair or replace – free template (Ireland)
Goods must be of satisfactory quality, fit for purpose and as described. Within 30 days you can reject faulty goods for a full refund. Later you can ask for repair or replacement, and if that fails, a price reduction or refund. A fault within one year is presumed to have been there at delivery. The CCPC can help.
Free, no sign-up, nothing uploaded. Help in 11 languages, the document stays in English.
Fill in the template →Example (filled with sample data)
Aoife Byrne
12 Harbour View, Galway H91 X2Y3
[email protected]
Kitchen World Ltd
15 Eyre Square, Galway H91 G7H8
31 October 2026
Faulty goods: Dishwasher, model DW-60
Dear Sir or Madam,
On 6 October 2026 I received Dishwasher, model DW-60 for €549.00. The goods do not conform to the contract:
The dishwasher stops mid-cycle and shows error E24.
I am exercising my short-term right to reject the goods under the Consumer Rights Act 2022 and ask for a full refund. Please arrange collection or tell me how to return them at your cost.
Please reply within 14 days. Otherwise I will contact the Competition and Consumer Protection Commission (CCPC) or use the Small Claims procedure.
Yours faithfully,
Aoife Byrne
Signature
Created with Pflichtblatt (pflichtblatt.com). General guidance under the law of Ireland, legal position as of October 2026. Not legal advice. Please check that it is up to date and fits your situation.
This is what the finished document looks like. Replace the sample data with your own in the form.
Questions
Is this template really free?
Yes. Pflichtblatt is free, has no ads, no sign-up and no tracking. Everything you type stays in your browser; the PDF is created on your device.
What does “Short-term right to reject” mean?
For 30 days after you receive faulty goods, you can reject them and get a full refund. After that, the trader can repair or replace them. If that fails, you can ask for a price reduction or a refund.
What does “Eircode” mean?
Every Irish address has a 7-character postcode, such as H91 X2Y3. It helps letters and deliveries arrive. You can look up any Eircode at eircode.ie.
Free, no sign-up, nothing uploaded. Help in 11 languages, the document stays in English.
Fill in the template →More templates for Ireland
- Cancel an online or phone purchase (14 days)
- Ask an organisation for your personal data (access request)
- Claim compensation for a delayed or cancelled flight
- Ask for your rental deposit back
- Private sale receipt for a car or other item
- End a contract or subscription (gym, phone, broadband, streaming)
- Consent letter for a child travelling abroad
- Letter of authority (let someone act for you)
- Private loan agreement between friends or family
- Resignation letter
- Request annual leave
- Move-in or move-out inventory (condition report)
- Ask your landlord to make repairs
- Ask a company to delete your data and stop marketing